Delivery & shipping

We deliver to the following countries:

• Mainland France: Mondial Relay, Colissimo and UPS Standard
• Belgium, Luxembourg, Netherlands
• Switzerland
• Germany, Austria, Italy, Spain, Portugal
• Other European Union countries: contact us for confirmation

For any delivery outside the list above, contact us at contact@montres-outlet.com before placing your order.

Please note: all times shown on this page are indicative and exclude preparation (1 to 2 working days before hand-over to the carrier). They depend on the carrier selected and may vary during peak periods, public holidays, hard-to-reach areas (Corsica, mountains, islands), or logistics incidents beyond our control.

Prices include VAT. The options are offered at checkout according to your address. Times are given in working days and exclude preparation (allow 1 to 2 working days before hand-over to the carrier).

Mainland France

French overseas territories

Europe & international

A significant share of our customers order from Belgium, Luxembourg and French-speaking Switzerland. Here is what you need to know for each destination.

Belgium & Luxembourg

Home delivery by Colissimo (3 to 5 working days) or UPS Standard (2 to 4 working days), rates shown in the table above. Colissimo delivery is free from €99 of purchase. You are within the European Union: no customs formalities, no charges on receipt. Displayed prices include VAT and no surcharge will be requested.

Switzerland: what changes (customs and VAT)

Switzerland is outside the European Union: your parcel goes through customs on arrival. In practice:

• Customs duties: CHF 0. Since 1 January 2024, Switzerland has abolished customs duties on industrial products, watches included.
• Swiss import VAT: 8.1%, calculated on the value of the parcel (product + transport). It is collected by the carrier at delivery, together with customs clearance charges (the carrier's handling fee).
• Small orders exempt: if the VAT amount due does not exceed CHF 5 (a parcel value of around CHF 60), nothing is charged at import.

These amounts are paid directly to the carrier or the Swiss authorities; they do not pass through us. For any question before ordering, write to us at contact@montres-outlet.com.

Middle East (customs and VAT)

We deliver to Saudi Arabia, the United Arab Emirates, Qatar, Bahrain, Oman and Kuwait by Colissimo International (5 to 10 working days in transit). These destinations are outside the European Union: the parcel goes through customs on arrival.

• Local import VAT: 15% in Saudi Arabia, 10% in Bahrain, 5% in the Emirates and Oman (no VAT in Qatar or Kuwait to date), calculated on the value of the parcel. It is collected by the carrier at delivery, along with any import duties and clearance charges.
• These amounts are paid directly to the carrier or the local authorities: they do not pass through us and are not included in our prices.
• The address must be complete and the phone number reachable: local customs contact the recipient for clearance.

Orders are prepared and shipped from our logistics warehouse located in France, which allows fast delivery with no customs formalities within the European Union.

Prices displayed on the site include all taxes (VAT included). The applicable VAT is that of the country of delivery, in accordance with European rules. No additional charges apply on receipt of your parcel within the European Union.

Every order is carefully prepared by our team before dispatch:

• Final check: condition, references, documents included (certificate, warranty, manual)
• Secure packing: transport case, shock-absorbing padding, protective cellophane
• Preparation time: 1 to 2 working days before hand-over to the carrier

Orders confirmed and paid before 12 noon (Paris time) Monday to Friday are usually prepared the same day. Orders placed on Friday afternoon and at the weekend are prepared the following Monday.

To estimate your total delivery time, add preparation and transport together. Example for mainland France with UPS Standard: 1 to 2 working days of preparation + 2 to 4 working days of transport = 3 to 6 working days in total (up to 7 days in hard-to-reach areas).

These times are indicative. They depend on the carrier and may be affected by public holidays, peak periods (Christmas, Black Friday, sales), weather conditions, or any logistics incident beyond Montres Outlet's control. For an order needed by a fixed date, contact us before ordering at contact@montres-outlet.com.

Our watch packaging is designed to guarantee their integrity throughout transport:

• Individual shock-absorbing protective case
• Reinforced, discreet outer parcel (no mention of the value on the outside)
• Transport insurance included, covering the full value of the order
• Security seals to detect any unauthorised opening

If the parcel shows visible damage on receipt, we recommend noting written reservations with the carrier at delivery and contacting us within 48 hours with photos.

As soon as your order ships, you automatically receive:

• A dispatch confirmation email with the tracking number
• A direct link to the carrier's website to track your parcel in real time
• An estimated delivery date updated throughout transit

You can also check the status of your order in your customer account, under "My orders".

If your parcel has not arrived by the estimated date, or in the event of a problem:

• Delay: first check the online tracking. If there has been no update for more than 5 days, contact us.
• Damaged parcel: refuse the parcel or note reservations with the courier, then contact us with photos within 48 hours.
• Lost parcel: an investigation is opened with the carrier. If the loss is confirmed, we send you a replacement or refund you in full.
• Wrong address: contact us immediately if you entered an incorrect address. We will try to amend the delivery before dispatch.

For any issue, write to contact@montres-outlet.com quoting your order number. Our team replies as quickly as possible.