Montres Outlet
After-sales service · Online diagnosis

After-sales service & repairs

A problem with your watch? Describe it below: our form reviews your request immediately against the warranty scope. If cover is possible, an advisor gets back to you. Otherwise, you get the next steps and our workshop prices straight away.

What the warranty covers, in short

Covered (2-year warranty)
The watch movement, exclusively, meaning a defect of the internal mechanism under normal use.
Not covered
Battery, bracelet or strap, case, dial, glass, hands, rhinestones, crown, clasp, water resistance, impacts and normal wear.
Misuse
It voids the warranty: crown not pushed back in before contact with water, impacts, work carried out by an unauthorised third party…

Your order

Required to process your request: you will find it in your order confirmation email.

What you are seeing

Observed problems *Several choices possible

The details

Clear photos of the problem speed up the assessment of your request. They are compressed automatically before upload.

Add photosDrop them here or tap to choose

Your request is reviewed instantly against the warranty scope. If cover is possible, it is passed to an advisor who gets back to you.