After-sales service & repairs

A problem with your watch? Describe it below: our form reviews your request immediately against the warranty scope. If cover is possible, an advisor gets back to you. Otherwise, you get the next steps and our workshop prices straight away.

What the warranty covers, in short

Covered (2-year warranty): the watch movement, exclusively, meaning a defect of the internal mechanism under normal use.
Not covered: battery, bracelet or strap, case, dial, glass, hands, rhinestones, crown, clasp, water resistance, impacts and normal wear.
Misuse voids the warranty: crown not pushed back in before contact with water, impacts, work carried out by an unauthorised third party…
Full item-by-item detail on the Warranty page.

Order number *

Required to process your request: you will find it in your order confirmation email.

Email used for the order *

Observed problems * (several choices possible)

My watch stops or no longer worksIt runs abnormally fast or slow (several minutes per day)A function is stuck (date, chronograph…)A rhinestone or decorative stone has fallen offThe battery is flat / needs replacingCondensation under the glass, water ingress or oxidationBracelet or strap issue (link, clasp, discolouration, breakage)A hand has come loose or out of alignmentOther problem

Description (optional)

Photos of the watch (recommended, 4 max)

Clear photos of the problem speed up the assessment of your request. They are compressed automatically before upload.

Your request is reviewed instantly against the warranty scope. If cover is possible, it is passed to an advisor who gets back to you.

Workshop service prices

For items not covered by the warranty, our workshop offers the services below. Sending the watch to us is at the customer's expense; each price includes VAT, plus €8.95 to ship the watch back to you.

Service	Price incl. VAT
Fitting a missing rhinestone	€15
Battery replacement including a new gasket	€15
Water resistance test	€25
Bracelet or strap work (excluding gem-set / rhinestone elements)	€25
Movement replacement	On quotation: contact us

Prices apply subject to technical feasibility and availability of spare parts for your model. For any question: contact@montres-outlet.com.

Simply changed your mind within 14 days? Use the return form. Full conditions: Warranty page.