Frequently asked questions

Yes, all watches sold on montres-outlet.com are 100% authentic. Before being listed for sale, every piece goes through a multi-step verification protocol:

• Serial number verification with the maker
• Movement check: calibre, regulation, operation
• Inspection of the case, dial, glass and strap
• Verification of the authenticity of the documents (certificate, warranty card)

Every watch is delivered with its certificate of authenticity and its original box when available.

We mainly sell new or as-new watches from outlet stock: end-of-line references, display models, surplus stock from European wholesalers. The exact condition of each piece is stated on the product page:

• New with tags: never worn, original packaging intact
• New without tags: never worn, tags removed or missing
• Excellent condition: worn very little, no visible marks, documents present

In every case, the 2-year commercial warranty on the movement applies in full.

Our catalogue covers the leading fashion and entry-level watch brands: Michael Kors, Hugo Boss, Tommy Hilfiger, Emporio Armani, Armani Exchange, Fossil, Diesel, Lacoste, Calvin Klein, Daniel Wellington, Seiko, Casio, Citizen and more. Our selection changes constantly with outlet arrivals. All brands are sourced through European wholesalers specialising in watchmaking.

Our outlet prices are made possible by several factors:

• Access to outlet stock: end-of-line references, surplus and display models from specialist European wholesalers
• No intermediary: direct purchasing, without an additional wholesaler
• 100% online structure: no shop rent, and the savings are passed on to prices
• Negotiated volumes: our partnerships give access to terms unavailable at retail

The result: prices 20 to 50% below boutique prices, on 100% authentic pieces with a full warranty.

All our products come with a 2-year commercial warranty covering exclusively manufacturing defects of the movement under normal use. The battery, strap, glass, dial, hands, rhinestones, case and water resistance are not covered. For a covered defect, we handle the repair or replacement free of charge. Customers in the European Union also benefit from the 2-year legal guarantees provided by European Directive 2019/771/EU. See our Warranty page for the full detail of the exclusions and the procedure.

You have 14 days from receipt to return a product (legal right of withdrawal for EU customers, Directive 2011/83/EU). To start a return:

1. Contact us at contact@montres-outlet.com with your order number
2. We send you a return number (RMA) as quickly as possible
3. Send the product back in its original condition with all its accessories
4. The refund is issued within 14 days of receipt

Return shipping is at your expense, except for a defective product or an error on our part.

See our Returns & Exchanges page for the full procedure.

Total time = preparation (1 to 2 working days) + transport. Transport depends on the chosen delivery method:

• Mondial Relay (pick-up point): 3 to 5 working days, free from €69 of purchase in mainland France
• Colissimo (home delivery, tracked): 2 to 3 working days in mainland France
• UPS Standard (home delivery, tracking included): 2 to 4 working days in mainland France; 3 to 5 days for Corsica and hard-to-reach areas

UPS Standard is not a "24-hour express" service: it is the carrier's standard tracked home delivery offer. For French overseas territories and international destinations, allow 5 to 10 working days depending on the destination.

These times are indicative and depend on the carrier. They may vary during public holidays, peak periods or logistics incidents beyond our control. See our Delivery page for the detail by country.

No. Our products are shipped from France. Prices shown on the site include all taxes (VAT included). You pay no additional charges when your parcel is delivered.

Yes. Paying in instalments is available with Klarna: select Klarna at the payment step and the options offered for your basket are displayed automatically. We also accept Apple Pay (Safari on iPhone, iPad, Mac), Google Pay (Chrome), and payment cards (Visa, Mastercard, American Express). Payments are secured by Stripe (PCI-DSS certified). Your card details are never stored on our servers.

Prices displayed on montres-outlet.com are already discounted outlet prices: there is no public promo code to look for, and codes published on third-party coupon sites do not come from us. The only valid codes are personal and sent by email, for example when you leave a basket pending (code valid for 72 hours, usable once). To use it:

1. The simplest way: click the button in the email. Your basket is restored and the discount applies automatically
2. Or manually, at the payment step: open the order summary (on mobile, tap "View summary" at the bottom of the screen), click "+ Add a promo code", enter your code then "Apply"

The discount appears immediately in the total. If the code is refused, its 72-hour validity period has probably expired: contact us at contact@montres-outlet.com.

Yes. You can order as a guest without creating an account. Your email address is enough to receive the confirmation and delivery tracking. Creating an account is optional but lets you view your history and simplifies future purchases.

Yes, all the watches shown are physically in stock in our warehouse. Availability is updated in real time. If an item turns out to be out of stock after ordering (an exceptional case), you are informed within 48 hours and fully refunded.

In the event of a fault or a defect covered by the warranty, contact us at contact@montres-outlet.com with your order number and a description of the problem. Depending on the nature of the defect: repair by a brand-approved watchmaker, sending the watch for assessment, or direct replacement. Costs fully covered. Processing time: 10 working days after receipt.

Write to us at contact@montres-outlet.com. Our team replies as quickly as possible (Monday to Friday). For urgent requests, put your order number in the subject line of your email for priority handling.