Returns & exchanges

In accordance with European Directive 2011/83/EU, customers residing in the European Union benefit from a 14-day right of withdrawal from the date the product is received, without having to give reasons or pay penalties.

To exercise this right, simply notify us of your decision before the deadline expires by email to contact@montres-outlet.com, stating your order number and the item(s) concerned.

To be accepted, the returned product must:

• Be in its original condition, unworn, with no signs of wear, scratches or damage
• Be accompanied by all of its accessories: case, original box, additional strap(s), spare crown, manuals
• Be accompanied by the certificate of authenticity and the warranty card
• Be packed in its original transport packaging or equivalent packaging offering the same protection

Any product returned incomplete, worn, or showing signs of use may be subject to a value reduction or a refusal, after informing the customer.

The following products are excluded from the return policy:

• Products personalised or engraved at the customer's request (strap, case back)
• Products unsealed or whose security tags have been removed
• Orders for which the 14-day period has expired

1. Contact us by email at contact@montres-outlet.com with your order number, the item(s) to be returned and the reason for the return. We reply as quickly as possible.
2. Receive your return authorisation (RMA, Return Merchandise Authorization). No return will be accepted without this reference number.
3. Pack the product carefully in its original packaging or an equivalent parcel, with all accessories and documents. Write the RMA number on the outside of the parcel.
4. Ship the parcel to the address we give you, preferably with a tracked service and insurance covering the value of the product. Keep the proof of postage.
5. Receipt confirmation: you will receive an email as soon as our team has received and checked the return (within 2 to 3 working days of delivery).

• Legal withdrawal (14 days): return shipping is at the customer's expense, unless otherwise agreed.
• Defective product or error on our part: we cover the return shipping and the shipping of the replacement or the refund.
• Product not matching its description: covered by us in the same way as above.

Once the return has been received and checked (condition compliant with the conditions above), the refund is issued:

• Timing: within 14 days of receiving the returned product
• Method: via the same payment method used for the purchase (payment card, Apple Pay, Google Pay)
• Amount: price of the product + initial delivery costs (if withdrawal within the 14-day period). Return shipping remains at the customer's expense except for a defective product.

We do not offer direct exchanges (as our stock is limited, available references change constantly). If you would like a different product:

1. Return the item following the procedure above
2. Once the refund has been issued, place a new order for the desired product

If the product you would like in exchange is available and you wish to reserve it while your return is in transit, contact us: we will do our best to set it aside for you.

If the movement of your watch has a manufacturing defect under normal use, our 2-year commercial warranty applies: we cover the repair or replacement free of charge. The warranty covers the movement exclusively (battery, strap, glass, dial, hands, rhinestones, case and water resistance excluded). A lack of conformity noticed on delivery must be reported to us without delay. See our Warranty page for the detailed exclusions, and use our online after-sales form to have your request assessed immediately.

For any question about a return or a refund, our team is available by email at contact@montres-outlet.com. We reply as quickly as possible.